Terms of service

Service scope

We provide budget hostel accommodation in European cities and travel hubs. Properties differ in size and layout, and what is available at each one — room types, shared bathrooms, kitchen and storage — is confirmed with your booking.

This site is an enquiry and information service. It does not take payment and does not confirm a bed on its own.

Rates and currency

Rates are quoted on request, in euro (€), per bed or per room, for the dates and number of guests we confirm. A rate is only fixed once we have confirmed it to you in writing for those dates and that group size. Rates shown or discussed before that point can change.

Booking and confirmation

Sending the availability form is a request, not a booking. A booking exists when we send you a confirmation that names the property, the dates, the room type and the total rate.

Check the confirmation when it arrives. If anything in it is wrong, tell us before you travel.

Payment

How and when to pay is set out in your confirmation. We do not collect card details through this site, and we will never ask for payment details by message from an address other than the one published on this site.

Cancellation and changes

The cancellation and change conditions that apply to you are the ones confirmed with your booking. If you need to change dates or cancel, write to us before your arrival date and quote the booking reference.

Stay conditions

• Guests follow the house rules of the property they stay in, including quiet hours.
• Shared kitchens, bathrooms and lounges are cleaned after use by the people using them.
• Damage or loss caused by a guest may be charged, and the property may end a stay for serious or repeated breaches of its rules.

The rules that apply to your stay are given at the property as well as in your confirmation.

Liability

We are responsible for providing the accommodation we confirm, and for the acts of the team we employ at the property. We are not responsible for personal belongings left unattended, or for loss caused by something outside our control.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

Complaints

If something goes wrong, tell the team at the property first — most things can be fixed the same day. If it is not resolved, write to support@estates-london.co.uk or call 020 7946 1539 with the booking reference and the property name. We will look into it and reply.

Governing law

These terms are governed by the law of the country in which the booked property is located. If you are a consumer, the mandatory consumer protection rules of the country where you live still apply, and you can bring proceedings there.

Changes

We may update these terms. The version that applies to your booking is the one published when the booking was confirmed.

Last updated: October 2026